At Angkor Panda, we believe that your shopping experience matters the most to us. We strive to provide products of the highest quality. Anything you purchase from Angkor Panda should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our customer care team immediately. You are welcome to return your products within 7 days of receipt.
What You Need to Know
1. You may return any item that is not marked “Clearance Sale” within 7 days of receipt.
2. You may return any item that do not fall under the list of non-exchangeable and non-refundable items.
3. We cannot process exchanges. If you require a different size, please initiate a return to send back the item that you’re not satisfied with. Once a return has been initiated, you may place a new order for your desired item.
4. Cancellations can only be done within the “Pending” status. After the status changes to “Payment Received”, cancellations cannot be done.
5. These conditions need to be met for us to process a return:
For your convenience, we offer different return options for you to choose from:
1. A full refund as store credits.
2. Replacement for a wrong or defective product sent.
How to Do A Return
• Beauty products
• Lingerie (including shapewear and body shapers)
• Headphones, headsets & earphones
• International products
• E-gift vouchers
Angkor Panda is a marketplace and we work closely with many of our partners. As they may have terms that are not within Angkor Panda’s control, our partners have the right to refuse exchanges, returns and refunds based on the terms stated in the product page.
Incorrect or Defective Items
Sorry! We want to do the best we can but there are times that mistakes are made. Got something else or the item is defective? Drop us an email or call with the following details:
• Your order numbers
• How we messed up (e.g. incorrect/defective item)
• The SKU code found on the product tag or product packaging
• Pictures or videos, whichever applicable
Our Refund Process
We know it’s important to process your refund and we wish to do it as quickly as possible. Once we have received and inspected your returned product, you can expect to receive your refund within 5-10 business days. We’ll get in touch with you via email or phone once we’ve received your return and the refund has been processed. Items that are returned must be in good condition and in original packaging.
What Are Store Credits
Store credits are credited into your user account and is a return mechanism worth equally to the final paid price (after discount and cash rebates) of the product.
Use your store credits to purchase any item like voucher codes. Default validity is for 1 year.
Using Your Store Credits
Check the balance in your user account to see how much store credits you have. To make things hassle-free, store credits will be applied automatically on your next purchase. All you have to do is to make a payment of the balance at your checkout page.
Get in Touch
If you are still uncertain, need assistance or have any questions about your return, refund or need instructions on how to return an item, please contact our Customer Care team. *We’re happy to help!
*Reach us by email at firstname.lastname@example.org
By phone at +855
Our dedicated team is available Monday to Saturday from 8:00am to 5:00pm. We would appreciate if you have your account information handy when getting in touch. We wish to offer you the best service possible, please allow up to 48 hours for an email response.
• Angkor Panda reserves the right to withhold any refunds if your returned item has not reached our warehouse.
• If your exchanged item is no longer available, we will proceed to refund you fully in store credits.
• Shipping fees are non-refundable.
• Items shipped from overseas are not applicable for returns, exchanges or refunds unless damaged or defective.
• Should an international product be covered by warranty, the customer must bear the cost of international shipping.
• Voucher codes cannot be re-issued and are non-refundable. If you return an item purchased with a voucher code, only Ensure the refund details provided are accurate and complete. the final paid price is refunded.
• Returns, exchanges and refunds cannot be done beyond the 7-day period.